Charlotte Davidson
01:30 12 Jun 20
Excellent attention to detail. Fair pricing for a quality system. The entire experience went smoothly for me. It is rare to find an honest , professional, and capable service company. Everyone on their team was extremely caring and thorough. They work and clean up as if they were at their own homes. Money well spent and I would use them again for any system in their scope of work.
Beth Ford
20:04 11 Jun 20
Your employee arrived on time and did a wonderful job. He had the right parts with him and provided me with a great ac repair service. There were no misunderstandings because he explained everything very well to me before he started with the repairs. Super professional. Highly recommended!
Evan Brown
19:58 11 Jun 20
One of my friend give me their phone number. He had a very good experience with them and told me I could trust them.i will gladly refer them to anybody in need of HVAC help. Thanks to Robert for his politeness and professionalism.
Ken Bogue Liz Bonnet
16:27 23 May 20
We had problems with our Hot Tub which would not turn on. Called Piedmont and Jason and Morgan came to see what the problem was!
Both of them were great! They fixed the electrical issue and added it to our Breaker Box! Excellent people and great service! If we need anything electrical again or the other items that are listed on the Piedmont Website - we will call Piedmont...The price was better than any other company !have charged! Thank you Jason and Morgan! Amazing that I had to call Robert 1 week after we needed them for the hot tub...WE had a crisis with the Carbon Monoxide Alarm and called 911 had the fire department in Chapel Hill come in 15 minutes they told us to turn off everything in the house and could not fine the source on our gas appliances that was causing the alarm so they called the gas company who found it to be the Gas Dryer with a flex vent with a split in the vent and should have been a hard pipe per code! Jason, Morgan and Robert came and did not leave until everything was working. You want a great work team and wonderful owner of the business and people that do the best job CALL PIEDMONT METRO better yet go to their website and see all the things listed that they do for their customers. If I could do a 10 Star review I would do it a heart beat! They are friendly, hard workers and a great team.
jesus cruz
23:20 17 Mar 20
I would like to share how amazing the service is, they were not only responsive but when my AC unit went out they came within the following couple days. They were very responsive, with phone calls and any questions or concerns I had. I will be willing to go back to them as long as I’m around the area! I honestly recommend this company to any of my family and friend they did such amazing work only took a couple hours , and my house was cold like Antarctica within the end of the day!
I just want to appreciate to owner for all the amazing work he did and amazing staff he has.
Jud Killion
12:18 15 Jul 19
Have been using Piedmont Metro for a few years. Great customer service, friendly technicians, and reasonable prices. I won’t use anyone else!
Ridgley Livingston
12:58 28 Jun 19
My AC went out on Tuesday night and Piedmont Metro came to my house the very next day. I am extremely impressed with their professionalism and promptness.
Egert Abilon
21:11 04 May 19
They reacted very fast and showed up on very short notice. Found the issue quickly and had the new parts in on the same day.
Affordable and very professional.
Their long experience really shows.
Highly recommend!
Brandon Herdrick
13:49 14 Dec 18
Very poor customer service. They never return phone calls or call back when they promise. You have to call them a million times and pray someone picks up (other than their worthless answering service) just to get any response from their company. I shouldn't have to beg them to do work, they should be excited to have a new customer. Next time, I will definitely go with a more attentive company.
Sara Bashi
05:10 04 Feb 17
Great service, the people who work there are great especially Alex. They are professional and they know what they are doing. I would strongly recommend them.
Nick H
01:05 10 Jan 17
Morgan and Alex came out to fix my heat which just happened to go out the coldest day of the year. They came out at 8 o'clock at night with snow and ice on the road and didn't leave until they fixed my unit. This is a great company with great employees and I would HIGHLY RECOMMEND them to anyone. Their pricing is great and are very helpful and won't try to up sale you on anything that isn't needed! A++++++++ service! Thank you Piedmont Metro and thank you Morgan and Alex!
Mike Warner
13:37 08 Sep 16
I've had a great experience with Piedmont Metro. Only through their persistence and expertise have they managed to negotiate with my home warranty company to 1) get a new A/C and heating unit covered and 2) expedite the authorization process to have the new unit available for installation THE SAME DAY!! And, as if that wasn't enough, Piedmont came out the next morning to install the unit!! Emily from Piedmont worked the phones for over 8 hours one day on my behalf, which included 4 hours on her cell phone after she left work. I cannot say enough about how grateful I am to this company. I will be using them for every bit of business I can.
Jennifer MCcoy
18:07 11 Aug 16
I just want to say how thankful that I am for this company. My house was hot and I had my mother and other family staying with us. It was miserable. I called every company and I couldnt find anybody to come out immediately. I finally call Piedmont Metro and they had someone out within a few hours. My a/c was up and running before bed and everyone here was very pleased.
Lucy Currin
13:40 15 Mar 16
Update: we just used Piedmont Metro again at our new home! The unit was old and they sent a tech out quick! After talking with the tech we decided to get a new unit. They were so polite and worked around my schedule to get the new unit installed quick. Thank you Piedmont Metro for the fast an polite service! Great company!!!! 5 stars all the way!
Recently we went to turn on our AC and only got hot air. We called Piedmont Metro after a recommendation from a neighbor. The customer service was great. They assured us by phone they would have someone out quickly. A technician promptly arrived and checked out our unit. He explained everything that needed to be done and quickly had us up and running. I recommend Piedmont to all my friends, family, and neighbors.
