C. K.

My name is C. K. and I have been a customer of Piedmont Metro for only 5 months. During this time, I have received amazing, friendly, and very timely customer service. In July, my whole unit went out, and I was not even in this state when it happened. I called Piedmont Metro the night before I left to Texas for a wedding. They came the very next day to fix my whole unit which needed replacing. My ex-husband was in the house to help with access to the thermostat.All the complete business dealing were done over cell phone and fax machine at the Marriott. Robert Truelove handled all of this correspondence personally, including faxing me various pictures of the units, so that I could see how they would fit under my crawl space. At NO TIME was I pressured to get one of the more expensive units, but chose to do that for spacing arrangements AND the tax break. These guys were such gentlemen, that we even negotiated the best/easiest financing options via phone/fax machine as well.

I can only tell you of my personal experience with this company as being a pleasure to do business with. My equipment is brand new, my service calls have been “light the pilot” and “re-set my thermostat”. The men were at the door the same day the calls were made.

I hope this letter shows Piedmont Metro to be the kind of company that we ALL should do business with. I own a small business and really am apprciative of their professionalism. For any further information, please feel free to call me!

C.

 

C. K.